Privacy policy

This Privacy Policy describes how lelabs.co (“Letter Eleven Labs,” “we,” “our,” or “us”) collects, uses, and discloses your Personal Information when you visit or make a purchase from our website (the “Site”).

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information needed to process purchases or provide support. “Personal Information” means any information that can uniquely identify you.

Device Information

  • Examples collected: browser type, IP address, time zone, cookie data, pages/products viewed, search terms, and site interactions.

  • Purpose: to load the Site correctly, monitor performance, and improve user experience.

  • Source: automatically collected through cookies, log files, tags, and similar technologies.

  • Disclosure: shared with our service providers (e.g., Shopify).

Order Information

  • Examples collected: name, billing and shipping addresses, payment details, email address, and phone number.

  • Purpose: to fulfill orders, process payments, arrange shipping, provide invoices/order confirmations, detect fraud, and send product updates (if opted-in).

  • Source: provided directly by you.

  • Disclosure: shared with Shopify, payment processors, and shipping/fulfillment partners.

Customer Support Information

  • Examples collected: name, email, order details, and any additional information you provide when contacting support.

  • Purpose: to resolve inquiries and provide customer assistance.

  • Source: provided directly by you.

  • Disclosure: shared with support tools or service providers, if applicable.

Minors

Our Site is not intended for individuals under the age of 13. We do not knowingly collect Personal Information from children. If you believe your child has provided us with information, please contact us to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to deliver our services. For example:

  • Shopify powers our online store. See Shopify’s privacy policy here: https://www.shopify.com/legal/privacy.

  • We may share information to comply with laws, respond to legal requests, or protect our rights.

Behavioral Advertising

We may use your Personal Information to show you targeted ads or marketing. For example:

You can opt out of targeted ads here:

Using Personal Information

We use your Personal Information to:

  • Process and deliver orders.

  • Communicate with you.

  • Provide support.

  • Send updates, offers, or marketing (if you opt-in).

Retention

We retain your Personal Information as long as necessary to fulfill our obligations, unless you request deletion.

Your Rights

Depending on your location, you may have rights to access, correct, update, or request deletion of your Personal Information.

  • EEA/UK Residents (GDPR): You may request access, correction, erasure, or portability of your data. Data may be processed in Ireland, the U.S., or Canada.

  • California Residents (CCPA): You may request to know what Personal Information we hold, ask for deletion, or opt-out of the “sale” of Personal Information.

To exercise rights, contact us at the information below.

Cookies

We use cookies to improve your browsing experience, remember preferences, and analyze site usage. Some cookies are essential (e.g., for checkout), while others are used for analytics or advertising.

You can manage cookies in your browser settings. Blocking cookies may affect site functionality.

Do Not Track

Because no industry standard exists, we do not change data practices in response to “Do Not Track” signals.

Changes

We may update this Privacy Policy to reflect changes in our practices, legal requirements, or for operational reasons. Updates will be posted on this page with a new “Last Updated” date.

Contact

If you have questions or would like to exercise your rights, please contact us:

Letter Eleven Labs
4272 West 1700 South
Syracuse, UT 84075
United States

📧 Email: brad@lelabs.co

Last updated: August 2025